Two Magic Words

By Guest Blogger Kate Nasser

(This, to me, seems so simple....Really felt it needed sharing...)

Two Magical Words for Best 21st Century People-Skills

Two recent experiences gave me insight to update this post (original was June 2010) to include even more value of the two magical words. Enjoy this post and the updates shown below in green.
As you read the title of this post, two magical words for the best people-skills (also known as soft skills or interpersonal skills), you might immediately think of please and thank you. While these classics are still very valuable people-skills words, they are superseded by two words that are magical even when you just think them.

Could the two words be:

Trust & respect? Admittedly crucial yet just thinking them doesn’t necessarily produce great interactions.

Intuition & connection? Some people have little intuition yet they learn great people-skills.

What are the two magical words for the best 21st century people-skills?

“What If”

What if … helps you consider other people’s views.
What if … bonds with diverse customers.
What if … delivers unique customer care.
What if … engages and empowers employees.
What if … builds bonds on teams.
What if … leads people out of the fear of the unknown.
What if … frees you of the limits of your own perspective.
What if … encourages people to think outside-the-box.
What if … allows a fresh start after poor performance.
What if … opens people’s minds to constructive criticism.

What else does this magical two word phrase do? Or do you have another favorite two word phrase for the best 21st century people-skills?

Kate Nasser is The People-Skills Coach and brings her insights to your organization in workshops, webinars, and dvds on profitable people-skills for teamwork and customer care. See her in action at Kate Nasser video footage.

What if you choose bliss? Imagine...