Old Fashioned Customer Service

Growing up there was a family owned pharmacy around the corner from us. The pharmacists, first Marty than Al, knew our family by name - all 8 of us. No doubt they knew the names of every regular customer that walked through the door. They went above and beyond, with free delivery to patients, discounts when available and taking special care of the senior citizens. They are long gone, replaced by CVS, Rite Aid, Medco and other mail order prescription programs.

Fast forward - A few months ago we found a wonderful new pharmacy, ZMC Pharmacy, just outside of downtown Royal Oak (Michigan) that believes in the "old school" principles of great customer service - know your community, listen to your customers and be courteous and compassionate. Pharmacists Jalal and Louis know their stuff and go out of their way to accommodate their clientele.

"We were established by pharmacists who specifically wish to provide a higher level of attention to our patients. Our main focus is to offer our patients outstanding patient care and a personalized approach to their health care. By knowing your pharmacist, you have a great start to improving the quality of your health care."

NO THIS IS NOT A PAID ADVERTISEMENT! Simply sharing something that's working!

We don't take much in the way of prescription medicine, when we do, we want to buy from a source we trust, plus we really like to support local business owners. Factor in the rising costs of health care and we all like to get them at a reasonable price. At ZMC it's all of the above and more. Saturday I dropped off a prescription. They didn't have it in stock and had to order it, which would take a day. Louis offered to look on line before I returned to see if there was a manufacturers coupon available. That has never happened with me at CVS. Additionally, he spent a few minutes sharing printed material with my husband on why taking Niacin is so important and how he can save a few bucks on his next purchase.

So, if you live or work around Royal Oak I strongly suggest you transfer your prescriptions to ZMC. If you're in business I hope you'll follow their model. Today's crazy economy mandates that we do what we can to keep our customers just that - our customers!